オンライン相談の様子

Recommended for busy people or those who live far away Online ring consultation process

Recently, we have been receiving more inquiries from people living in rural areas, and we are now offering online ring customization services.

Although customers are usually delighted once the product is delivered, some say that at first they weren't able to imagine what kind of experience it would be like and found the hurdle of applying a little high.

So today I would like to explain in an easy-to-understand manner the process from online counseling to delivery.

1. On the day of counseling
2. Design proposal
3. Second counseling session and diamond confirmation
4. Payment
5. Production
6. Delivery

1. On the day of counseling

A concierge will meet with you online via LINE, Zoom, or Google Meet. The consultation will take approximately one hour.
We will ask you about the specific image of the item you want to get and your budget, and we will help you create an image while showing you pictures of your hands. We will also provide detailed explanations to customers who do not know much about diamonds.
Online counselling

2. Design proposal

After the first consultation, we will send you a quote and design proposal within 2 business days.
Ring design customization suggestions

3. Second counseling session and diamond confirmation

diamond
If you like the design, we will hold a second consultation. After deciding on the direction, we will decide on the detailed specifications. At this point, you will also be able to check the image of the diamond.
For those who are unsure about proceeding solely through online communication, we also offer a service where you can check the shape using a silver sample (fees apply depending on the item. Please contact us for details).

4. Payment

Once the specifications have been finalized, we will send you an invoice and you can pay online. For engagement rings, we also accept a 50% deposit at the time of ordering and the remaining 50% in installments before delivery.

5. Production

Production
Production begins in our American atelier.

6. Delivery

ring
Once the design is finalized, production will begin and the item will arrive in 6 to 8 weeks. Domestic shipping is free.

What did you think? Most of our customers are looking for their ideal diamond jewelry, but are unable to find it at jewelry salons in Japan, and end up searching and searching until they come to our store. We hope that even those in areas where we do not have a showroom can experience the brilliance of these beautiful, large diamonds.

If you are still in the decision stage, that is of course no problem. Please feel free to apply for online counseling.

Make a reservation here .

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