FAQ

About DIALLURE's diamonds

A. サイトよりご注文に進まれましたらダイヤモンドの360度画像をお送りさせていただき、注文確定となります。
何か気になる点があれば、他のダイヤモンドを選び直しますのでご安心ください。

A. はい。変更をご希望される場合にはお見積もりしますので、お問い合わせページよりご連絡ください。

A. Our store handles both natural diamonds and lab-grown diamonds. Each person has a different value for a diamond. If you have any questions, please feel free to contact customer service as our concierge will advise you.

A. Yes, we also carry fancy colored diamonds. For fancy colors, lab-grown diamonds in particular are increasingly available.
Rare colored diamonds that are difficult to obtain in nature can also be obtained with lab-grown diamonds. Please feel free to contact us if there is a color or cut you are looking for.

About lab-grown diamonds

A. Lab-grown diamonds are real diamonds that are created in a lab. Compared to natural diamonds that take a long time to be created underground, diamonds are attracting attention as a new era diamond that is ethical and has excellent cost performance.

At DIALLURE, we handle both diamonds and lab-grown diamonds.

A. No, even an appraiser cannot tell the difference between these two diamonds. Commercially available diamond testers will also identify both as diamonds. Identification is possible for the first time using advanced identification equipment.

DIALLURE is also a member of an industry organization and handles lab-grown diamonds and diamonds separately under strict management.

The type of diamond is also listed on the certificate.

A. Yes, lab-grown diamonds are real diamonds. It has the same chemical and optical properties as natural diamond.

A. no. Moissanite is an imitation stone that is easy to identify as it shines differently from diamond and has different chemical and optical characteristics. DIALLURE does not carry moissanite.

A. Lab-grown diamonds are created in a lab over several months. Currently, two manufacturing methods have been established: CVD and HPHT.

A. Since lab-grown diamonds are still a new product, a resale market has not yet been established. Therefore, natural diamonds are considered to be relatively stable in terms of asset value. However, there are some people who actively choose lab-grown diamonds because of the cost advantage and ethical perspective. If you are unsure which one to set, please contact customer service.

A. TYPE IIA diamonds are rare and valuable diamonds, with only 2% of natural diamonds existing. All lab-grown diamonds handled by DIALLURE are TYPE IIA, so you have the advantage of being able to choose higher quality diamonds.

About ordering engagement rings

A. Normally delivery time is 6 to 8 weeks. If you are in a hurry, please contact us.

A. Regarding the products posted on the site, our concierge selects and selects the products that are good in appearance and have the best cost performance according to the 4Cs listed. If you would like to choose your own diamond or would like to choose a different grade of diamond, please feel free to contact us.

A. If you don't know your ring size, we can lend you a ring gauge to measure your ring size free of charge.

In the case of a surprise proposal, if it is difficult to obtain your partner's ring size, we can make the ring in a temporary size and have it resized after the proposal (free of charge within one year). In that case, if the band has too many diamonds, it will be difficult to make a major resizing. If you are unsure, please contact us in advance as we will be happy to advise you.

A. The natural diamonds handled by DIALLURE are procured in accordance with the Kimberley Process, which prohibits the handling of conflict diamonds, which are considered ethically problematic.

In addition, lab-grown diamonds are attracting attention as more ethical diamonds because they do not have to be dug underground and have less environmental impact.

A. The 4Cs of diamonds are indicators for measuring the grade of diamonds. It is called the 4Cs because the initial letters of carat, clarity, color, and cut are all C's. DIALLURE selects and delivers only the highest quality grade diamonds.

A. of course. All center stone diamonds over 0.3 carats come with a certificate from GIA or IGI, an international appraisal agency.

A. We do not compromise on the quality of small mele diamonds. DIALLURE guarantees the highest level of sparkle by selecting colors with a colorless and transparent grade of F or higher and clarity of VS2 or higher.

A. Yes, DIALLURE accepts various customizations. If you have a desired diamond shape or style, please feel free to contact us.

A. Yes, we can order it upon request. Please contact us for more information.

A. Yes, it is possible to engrave, except for full eternity, which has a diamond design that goes all the way around the band. When you proceed to the cart, please state that you would like the engraving and the details, and then proceed to order.

A. At DIALLURE, we offer a lifetime warranty to ensure that you cherish your jewelry for a lifetime.

A. Yes, of course. For more information, please see the explanation about "made to order" on the engagement ring page.

A. Yes. It is possible. We will give you a quote, so please contact us for details.

A. Currently, our store only accepts remakes from people who have purchased from our store and those who have been referred by them.

About the showroom

A. Some designs can be viewed at our showroom in Tokyo. We operate by reservation only, so please make a reservation before visiting us.

A. It depends on the design, but I think you can watch it for about an hour to an hour and a half.

A. For those living far away, we recommend online counseling. We will listen to your wishes and help you get closer to the ring of your dreams. After the consultation, we will propose a design and you will place your order once you like it. Please feel free to apply so that you can purchase with confidence.

A. of course. We value that you are satisfied with your purchase as it is a ring that you will use throughout your life. Please feel free to make a reservation.

About maintenance

A. When diamonds absorb oil, their shine becomes dull. The sebum on your hands also contains oil, so you can clean them by washing them with a special cleaner or with lukewarm water and a neutral detergent. After cleaning, wipe with a soft cloth and dry thoroughly.

Also, if you order regular cleaning, you will be able to maintain the shine for a longer period of time. Cleaning is free (customer pays shipping costs), so please feel free to contact us.

A. You can request regular cleaning after purchase. You will be responsible for shipping the item to our store, and we will send it back to you with cash on delivery. Cleaning is free of charge. In addition, there will be a charge for polishing the bare metal. If you have any questions, please contact customer service.

A. Please contact customer service immediately so we can assist you with repairs. We will provide you with a quote after confirming the condition of the product.

試着サンプルについて

A. 通常3営業日以内の発送となりますが、ご注文を受けてから在庫状況を確認の上、配送日を事前にお知らせさせていただきます。オンライン相談のご希望があれば同時に日程を承ります。お手元のサンプルを見ながらカスタマイズの相談ができるので便利です。

About repairs and returns

A. DIALLURE allows you to return items purchased from our site for any reason within 14 days of delivery.

We take every possible measure to inspect the product before shipping, but in the unlikely event that you receive a defective product due to an accident during transportation, we will accept a replacement.

If you wish to return or exchange an item, please have your proof of purchase ready and contact customer service.

A. DIALLURE offers a lifetime warranty service for various repairs and maintenance. Please see our Lifetime Warranty Service page for more information.

About shipping

A. We will send it by Yamato courier service.

A. Yes, we ship with insurance, so you can rest assured even in the unlikely event that a problem occurs during transportation. However, please note that delays in delivery are not covered by insurance.

A. We also support overseas shipping, but a separate estimate will be required. Please also note that import duties and other charges may apply depending on the country.

A. Domestic shipping is free.

A. DIALLURE products are made at our American atelier after we receive your order. For this reason, we typically require a delivery time of 6 to 8 weeks. Some items may be in stock, so if you are in a hurry, please contact us.